Support
Need a hand with Mirror - Cam? You’re in the right place.
Contact
The fastest way to reach us is email:
📧 raghava.d@zohocorp.com
We try to reply within two business days.
FAQ
The camera preview is black or shows “Camera access denied”
macOS revoked the camera permission. Open System Settings → Privacy & Security → Camera and make sure Mirror - Cam is enabled, then quit and relaunch the app from the menu bar’s “Quit Mirror - Cam” option.
Mic Check doesn’t move
Two things to check:
- Mic Check is turned on in Settings → Mic Check.
- The microphone permission is granted in System Settings → Privacy & Security → Microphone.
I’m on a MacBook Pro / Air with a notch but Notch Trigger doesn’t fire
Notch Trigger works on built-in M-series MacBook displays with a notch. If you have an external monitor, the trigger area only exists on the notched display. Make sure the cursor is fully within the notch area when you click — about 200 px wide × 35 px tall, centred above the menu bar.
The V-sign auto-snap isn’t triggering
Auto-snap uses on-device hand-pose detection. Make sure:
- You’re a Plus subscriber (or in the 30 s / 10 s detach trial).
- The mirror window is open and visible.
- Both fingers are clearly extended with the other three curled.
- You hold the pose for roughly half a second.
How do I cancel my Monthly subscription?
Open the App Store app on your Mac → click your name (or photo) in the sidebar → click Account Settings → scroll to Subscriptions → manage Mirror - Cam Plus. Apple handles the cancellation; we don’t see your subscription state until your next launch.
I bought the Lifetime upgrade on another Mac — how do I unlock it here?
In Settings → click Get Mirror - Cam Plus to open the paywall → tap Restore Purchases at the bottom. Make sure you’re signed into the same Apple ID that made the original purchase.
How do I uninstall?
Quit the app (right-click the menu-bar icon → Quit Mirror - Cam), then
drag Mirror - Cam.app from /Applications to the Trash.
Bug reports & feature requests
Email us with a short description of what happened and your macOS version (Apple menu → About This Mac). Screenshots or screen recordings are very welcome.
Privacy
The app runs entirely on-device — no data ever leaves your Mac. The full privacy policy covers the details.